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Error: Could not login with specified credentials

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Current Revision posted to Content Management Wiki by Ed Yepes on 9/27/2018 1:53:05 PM
 Product(s):ProjectWise Edge
 Version(s):05.05.22.14
 Environment:N\A
 Area:N/A
 Subarea:N\A

Problem

When I launched ProjectWise Edge Mobile my favorites were gone and only Sample remained.
When searching for a project I was seeing the following:

Error Could not login with specified credentials and selecting "Details" brings up the following:

-Details Authentication token is missing Cannot connect

The application log file was showing:

2018-09-26 12:36:25,007 ERROR [0x16c1b7000] WSCache                                  - CachingDataSource::OpenOrCreate() URL:'https://SELECTserver.bentley.com/LicensingProxy' ID:'BentleyCONNECT--Main' error: Could not login with specified credentials
2018-09-26 12:36:25,007 ERROR [0x16c1b7000] MobileUtils.FeatureTracking              - Failed to initialize cache: Could not login with specified credentials

Solution

Uninstall Projectwise Edge Mobile and reinstall.

Previous to this, had tried clearing the application cache and restarting the iPhone

See Also


Tags: ProjectWise Edge, 05.05.22.14, ProjectWise, en, SELECTsupport

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