Product(s): | ProjectWise Edge | ||
Version(s): | 05.05.22.14 | ||
Environment: | N\A | ||
Area: | N/A | ||
Subarea: | N\A |
Problem
When I launched ProjectWise Edge Mobile my favorites were gone and only Sample remained.
When searching for a project I was seeing the following:
Error Could not login with specified credentials and selecting "Details" brings up the following:
-Details Authentication token is missing Cannot connect
The application log file was showing:
2018-09-26 12:36:25,007 ERROR [0x16c1b7000] WSCache - CachingDataSource::OpenOrCreate() URL:'https://SELECTserver.bentley.com/LicensingProxy' ID:'BentleyCONNECT--Main' error: Could not login with specified credentials
2018-09-26 12:36:25,007 ERROR [0x16c1b7000] MobileUtils.FeatureTracking - Failed to initialize cache: Could not login with specified credentials
Solution
Uninstall Projectwise Edge Mobile and reinstall.
Previous to this, had tried clearing the application cache and restarting the iPhone