This procedure is used to clear Fatal Errors, which can cause an integrated Application to be unable to open even from the Windows Start Menu.
What is a clean uninstall?
A clean uninstall is a manual process that cleans up after the uninstall is complete to ensure that no remnants remain.
The ProjectWise installers are based on Microsoft installer technology. This technology users a manifest to install all the files for the application. When it is time the same manifest is used to remove all the installed files.
The key here are the words “the same”. Because computers are very literal followers of instruction, if a file attributes have changed it is not removed. An example would be a Bentley analyst has you turn up logging. Even if you turn it back down the time/date attribute is changed.
Removing ProjectWise
- Open Control Panel > All Control Panel Items > Programs and Features
- Sort by Publisher and scroll down to Bentley Systems
- Remove applications associated with ProjectWise (Explorer, Administrator, etc.) and any Civil 3D Plug-Ins that might also exist.
- In Windows Explorer navigate to C:\Program Files\Bentley and Delete the ProjectWise folder.
- In Windows Explorer navigate to C:\Program Files (x86)\Bentley and Delete the ProjectWise folder
In Windows Explorer navigate to C:\Program Files\Autodesk\ApplicationPlugins and delete the ProjectWiseIntegrationAddIn folder.
- In Windows Explorer navigate to %localappdata%\Local\Bentley_Systems_Inc and Delete contents of this folder (This folder may not exist. If it does not, skip this step.)
- In Windows Explorer navigate to C:\ProgramData\Bentley and Delete the ProjectWise folder
- Restart the machine
NOTE: If you are using a version of AutoCAD, Civil 3d or Revit that was installed using a plug-in you may need to uninstall then reinstall them to get integration to function.
These steps are added as optional because of the time that they add to the clean uninstall.
Install ProjectWise Explorer and ProjectWise Administrator
When reinstalling to repair a problematic integration the reinstall should be from the software download and not from a deployment package.