Current Revision posted to ProjectWise Design Integration Wiki by Dana Guthrie on 10/19/2022 8:01:09 PM
| Product(s): | ProjectWise Integration Server | ||
| Version(s): | 08.11.11.559 | ||
| Area: | ProjectWise Administrator | ||
| Subarea: | User Settings | ||
| Original Author: | Marty Nickel, Bentley Technical Support Group |
Problem Description
User was deleted from AD then re-added and User Synchronization Service will not sync the user
Steps to Resolve
This could be because the user’s SID has changed on the back end. If everything is the same as far as name and email try this:
- Open the user properties in PW Admin
- Change the user from Windows Synchronized to Logical and hit apply
- Change the user back from logical to Windows Synchronized, enter the domain and hit Apply.
- Try to sync again
Basically when you switch the user from windows sync to logical it deletes the SID which we store in the db, when you switch it back the field stays empty until the sync service tries again. If that doesn’t work I will need turned up user sync logs.
Tags: User Settings, ProjectWise Administrator, ProjectWise Integration Server, SELECTsupport, Problem Solving