Problem

User has three domains from which to pull user accounts.  When they try to add a user group to the synchronized groups, they get the error message: Unable to enumerate users.  Error code is 1722

Solution

How to trouble shoot

• Log into the windows server (ProjectWise Integration server) as the account that is running the ProjectWise Integration and User Synchronization service.
• Launch the windows active directory module: Click start, run, dsa.msc
• Connect to the domain that you are trying to synch users from.
• Go to a group on that domain and try to add a user.
• If you are not able to enumerate a user then it is likely that the user account you are using does not have the correct permissions. Check with your IT team to make sure the user can enumerate users on the domain.
• If you can enumerate the users in Active Directory from the Integration server, then check the following settings (taken from the ProjectWise Administrator Help)
• When synchronizing multiple domains in a trusting/trusted relationship, one of the following configurations must be true, where Domain(A) is the Trusting Domain, and Domain(B) is the Trusted Domain:
• ProjectWise administrative user must log in to Domain(B) on a computer (computer account) in Domain(A). The account from Domain(B) must be added to the local Administrator group. ProjectWise User Synchronization Service must be configured for the DomainB account.
• Log in to a computer on DomainA as the local Administrator. Add Domain(A) and Domain(B) account to the local Administrator group, each account must have the same user name and password. Set ProjectWise User Synchronization Service to log on as the Domain(B) account. As long as a domain account from each domain has rights to the local computer, ProjectWise User Synchronization Service will synchronize accounts from both domains, even when the computer is logged on as a local administrator.

Get to Know Deliverables Management
Your Online Construction Document Management Solution

These videos demonstrate Deliverables Management’s key capabilities that will help you create, manage and expedite your transmittals, submittals, and RFIs. 

Want more information on Deliverables Management?

View this Tech Talk: https://www.youtube.com/watch?v=kEcNu8NhAaM

View related Deliverables Management topics here: http://communities.bentley.com/products/projectwise/content_management/w/wiki/25631.projectwise-deliverables-management

     For Bentley Connect Edition Update2  10.00.02.96, the various Office or ACAD ProjectWise Integration modules are bundled into the installer. If you have Applications requiring the ProjectWise Integration modules installed, the ProjectWise Bentley Connect Edition installer will find those applicatio in the registry. It will then offer the checkbox for “enabling” the cognizant version in the install wizard.      However, the various ProjectWise Integration modules will not appear in Control Panel > Programs and Features as a separate entry.         If additional Integration modules that were not checked during the first install, and are now need to be taken off or added on, the process will be to uninstall the Bentley Connect Edition Update2   10.00.02.96, then Re-install it to do the enable or disable of the various Integration modules in the install wizard.

      Currently, the right click option on ProjectWise Connect Edition Update2 > “Change” is there, but not functional yet. Right Click > Uninstall works.

      If the right click > “Change” option is attempted, it currently will not enable or disable any of the options. You must “Un-install”, then enable the check boxes on the Re-Install of the Projectwise Bentley Connect Edition. If the installer presents any issues after “trying” the enabling of the check boxes, you may have to un-install, and re-boot the workstation.

Things to consider when configuring your ProjectWise Storage areas

A storage area is the physical location on a ProjectWise Integration Server or ProjectWise Caching Server computer, where the master copies of documents get stored when they are imported to ProjectWise.  This location is only ever accessed by the PW service, and not directly by the users, but its important that the PW service has access to create, modify and delete folders and files.

Storage areas are secure when they can only be accessed by ProjectWise. Prevent bypass of ProjectWise access controls by making storage areas secure. Use your operating system's controls to prevent mounting of ProjectWise files or allowing FTP access to ProjectWise files.

When using a UNC path to a location that resides on a remote computer (one without ProjectWise installed), set up permissions on the shared folder so that the domain or computer account under which ProjectWise Integration Server and/or ProjectWise Caching Server is running can access and write to it. (In other words, on the shared folder, give Read and Write permissions to the domain or computer account under which ProjectWise Integration Server and/or ProjectWise Caching Server is running.)

In this example, The PW Integration Server service running on the server named PWIS will need to run as a domain account that has the appropriate access on the configured shared directory on the Remote Server

Likewise, when creating a Storage area locally on a ProjectWise Integration Server and/or ProjectWise Caching server, the user account running the PW server requires read/write access to the configured directory.  This may be a local computer or domain account, or local system. Work with your IT department to ensure the correct account is used to allow permission to the configured storage area.

Error or Warning Message

Error 50176 Cannot start application for the specified document. Check your program associations.  Operating system function call failed.

Explanation

It happens when Projectwise client is launched without elevated access rights(no administrator rights), but targeted software requires elevated permissions to run.

How to Avoid

Make sure targeted software can be ran without elevated permissions.

In services on the machine, make sure the RPC Endpoint Mapper service is running

A user reports that the problem occurred when the users account was migrated to exchange 2016.  The solution was to create the user a new local mail profile.

Problem Description

The Created By information from the Document Properties and Audit Trail information logs different user

Reason

The document was originally created by user A. After some time user A was deleted. By deleting, the files previously created will get assigned to the Owner of the Folder. But Audit Trail Records will still show the original user who created it even if the user has been deleted and added back into the system.

Problem

When I submit rendtions to the iCS Server for PDF, the pdf comes out rotated.  However, when submitting the same file for processing using Interplot Organizer and logging in as the iCS user and applying the same Presentation Component (IPLOT settings file), the pdf it not rotated.

Solution

Open PW Admin and check the Output File Formats Component being used for the Rendition Profile in question. Click "Edit" on the format being used ("PDF") and make sure the "Rotation" value under "Format Properties" is set to the default value of 270.  If it is set to any other value, it could cause the rendition to be rotated incorrectly.

Problem

ProjectWise Administrator forgot his password to log in. 

Solution

See Also

Here you will find more Information about ProjectWise Explorer Client:

Articles on Bentley ProjectWise Explorer Client:

• • A Way to List Users and Working Dirs
  • A Way to Search Documents in a Specific Version and Showing Related References (References and Referenced By) on Search Results
  • A Way to Search Only Document Versions in PW

Audit Trail:

• • Audit Trail No Longer Logging Document Actions After Upgrade
  • Certain Users Do Not See All Audit Trail Records

BS1192 Rules Engine:

• • Workflow Rules Engine Listings Not Populated

Document Code:

• • How to Combine Two Select Queries
  • Incorrect / Wrong Serial Number is Generated in Document Code
  • Last Error 58129: Can Not Create The Document. Document Code Serial Number is Invalid
  • User is Trying to Format a Number For Hi...(Solution 500000101441)

Document Creation:

• • Create File in ProjectWise Using the Drag and Drop Method
  • Last Error [55021] Error Creating New Document, Not Enough Disk Space Available
  • What Happened to My Document and Search Wizards?

Documentation & Help:

• • Cannot Move Document Versions
  • Which Secure Communication Protocol Does ProjectWise Use For Authentication?

Export / Import Tool:

• • Where Can I Find the ProjectWise Export/Import Tool (With Excel) Install Set?

Folders / Subfolders:

• • Error 13: Error Creating a New Folder
  • Error 58040: Creating a New Document
  • How Can I Determine How Many Files Are in a Single Folder, or in a Folder Structure?
  • No PW Managed Workspace in Folder Properties
  • Shortcut From One ProjectWise Folder to Another?
  • Slow Performance When Navigating in Folders Hang

GUI:

• • Document Properties Displaying Incorrect Units
  • How Can I Assign an Interface to a Folder or Project?

Installation:

• • Document Status Incorrect on One PW Client Machine
  • Installing New CAD Software and Integrating with ProjectWise
  • Installing on to a Windows7 32 - Bit Machine...(Solution 500000102136)
  • MSXML Error Installing ProjectWise Explorer
  • Not Enough Space on Drive C:\ to Extract This Package
  • ProjectWise Datasources Do Not Display in ProjectWise Explorer
  • Registry Keys for ProjectWise Integration
  • Projectwise Explorer Connect Edition Update 2 Change Does Not Work as Expected

Integration - AutoCAD:

• Customization File Load Failed, File Not Found: Regen
• Enable / Disable Integration
  • AutoCAD Captive Environment

Integration - DGN:

• • Scan for References Tools Does Not Work on MicroStation J Files
  • Scan Ref on "All" Applications Results in "No" Appls Being Scan Ref'd

Integration - MicroStation:

• • "There Was an Error Opening This Document. This File Cannot Be Found"
  • Butil.dll is Not Designed to Run Windows, ustation.exe - Bad image..butil.dll
  • Document is a Set Member. Are You Sure You Want to Delete it?
  • Error Opening MicroStation File From ProjectWise: File [(x86)/Bentley/PROJEC~1] Does Not Exist
  • MicroStation Does Not Open ProjectWise Dialog When Attaching References'
  • Open DGN From ProjectWise, Get Logon Dialog When MicroStation Opens
  • Scan Reference Wizard Fails
  • Unable to Attach Reference File in MicroStation

Integration - Office:

• • Adding ProjectWise Path and Folder to Name to Office File Footer
  • ProjectWise V8i (SELECTSeries 4) Integration Module for Microsoft Office 2013
  • Unable to Open Two Word Documents at a Time
  • Unable to Save to Disk When Doing a Save as When Integrated With ProjectWise

Integration - Revit:

• • GUI
    • Revit Integration - AutoDesk Revit Has S...(Solution 500000099954)
  • How ProjectWise Integration for Revit Works
  • Open / Close / Save As - Integration - Revit
    • Revit Copied Central Model File Not Saved
  • Questions About What Integration with Review Supports

Localization:

• • Coming Soon!

Messaging Service:

• • Last Error [50000] Failed to Compile a Moniker From Given String. Not Found

Misc:

• • Audit Trail Not Showing All Expected Information
  • Cannot Change Attribute Value to Blank/Cannot Delete Attribute Value
  • Error 58060 Error Creating a New Folder, Cannot Create/Delete Folders (Solution 500000090006)
  • Error 58838 Cannot Login to the Datasource
  • How Do I Copy the View Columns and a List of Files to Excel Spreadsheet?
  • Last Error 56049 Cannot Login to the Data Source, Database Communication Error
  • Show Local Document Organizer on Log Out or When Closing Program
  • Single Sign On Fails For All Datasources on One Integration Server
  • SSO Clients are Not Silently Re-Authenticated to the Datasource
  • User Management Tool
  • User Wants an Environment Attribute to H...(Solution 500000101742)

Open / Save / Copy / Move:

• • "Error 55037 File Not Found on Server"
  • Default Attribute Values Not Set Correctly When Using Another PW Document as Template for New Document
  • Error 58502 When Deleting Document
  • How Can I Move the Active File and Not the Versions?
  • Last Error [50000] Error Copying Out Folder, Not Found
  • Last Error 58040 Folder Copy Failed, Access Denied
  • Last Error 58218, Error Copying Document. The Checkout Location is Already in Use
  • User Cannot Delete File
  • Why Are Files Copying Local When Moving Between Folders?

Project:

• • Change Storage Area For a Project Template

Search:

• • How to Do a Smart Search That Doesn't Include a "Or" but a "And"?
  • Saved Searches in Projects

Security & Permissions:

• • Access Rights Inheritance Explanation
  • Change Permissions Right
  • How to Keep Users From Creating Folders
  • Last Error [50000] Error Loading Map Definition File, Fetching Map Definition File From Server Failed
  • Last Error 58064: Error Modifying User Password
  • Turning Off Single Sign-On on the Client Machine

User Tools:

• • BulkLoad Tool Crashes Trying to Import Folder Structure
  • Error Moving Documents Your Working Directory Does Not Exist Check the User Settings

Views:

• • Last Error [56037] Error Creating a New View
  • New View in ProjectWise Project

Workflows & States:

• • How to Allow Users Create Document Versions in Write Protected Workflow States

For more information on ProjectWise, please see the Table of Contents to the left

Office Integration issues are a challenge to resolve. This post is written as a progression to help you step through the workflow to resolve these issues. Test each step before moving to the next one.

This post is written using Word as the example.

Is Office Up to Date?

Before trouble shooting make sure that all the Office updates are installed.

Is Office Integration installed?

Depending on the version of ProjectWise Explorer Client (PWE) that was installed, the office integration may need a separate install module or a new installation.

To check for Office integration:

• Open Word from the desktop.
• Select the blank template.
• Select the ProjectWise ribbon.

If there is no ProjectWise Ribbon, there is no integration. If integration is missing you will need to install it.

Install Integration:

• For ProjectWise Explorer V8i - 8.11.11.xx install the appropriate Office Integration Module version add-in.
• For ProjectWise Explorer CE – 10.00.0x-xx Uninstall ProjectWise Explorer and remove any residual files, then reinstall the latest release of ProjectWise Explorer CE – 10.00.02.xx or higher.
• Do a custom install and enable Office integration.
• Launch Word, then select File Open and the ProjectWise login dialog will display.

If the ProjectWise ribbon is present in the ribbon bar, but the ProjectWise variable dialog doesn’t display, then integration may not be fully installed.

Reinstall Integration:

• Uninstall ProjectWise and remove any residual files.
• Use a registry cleaner of your choice
• Repair the Office Installation from Programs and Features.
• The best option is to then install the latest release of ProjectWise Explorer CE – 10.00.02.xx or higher. It will deliver the latest integration available for Office.
• Open Word and select File Open. The ProjectWise login dialog will display.

At this point if the PWE login dialog doesn’t open (integration isn’t working) open a Service Request.

ProjectWise Application Associations

When an office document doesn’t open from PWE the first thing to check is the ProjectWise application association.

ProjectWise application associations can be set Globally or for a User.

Global ProjectWise associations:  Global Associations are set-up by an Administrator using the ProjectWise Administrator client.  To setup Global associations, Install the ProjectWise Administrator on a system that has all the programs the client will use.  This makes it easier to setup the class paths for the program associations.

User ProjectWise Associations: Some clients may have the software in a different path and thus will need a user specific program association. The most common case is when a user from one organization is logging in another organization’s datasource.

To check the application associations:

• Open PWE and login to the datasource as the user having the issue
• Select Tools à Associations à Programs
• Switch the View to User Associations
• Look at the Application that is not opening correctly
• Expand Open.

If there is a user association, it needs to be removed.

Removing User Application Associations

• Follow the steps above to view the user association.
• Right Click on the Open path and Un-associate it.
• Close the dialog and open a file from ProjectWise.

If the file opens correctly the user association was the problem.

If the file still doesn’t open correctly, then try creating a new user association.

Creating a User Application Association

• Select Tools à Associations à Programs
• Change the drop down menu in All Associations (Global and User) to User Associations.
• Select the Application that matches what the file is using.
• Right-click on Open and select Add Association
• Select ProjectWise-integrated Microsoft Word, notice the program group is Word.Document.PW. (This program group was created by the installer.) Select OK to use this program for the association.

NOTE: If the program group is not found you will need to follow the reinstall instruction above.

• Now open a file from ProjectWise.

If the file opens correctly the global association was the problem.

COM Objects

If changing the application associations doesn’t resolve the issue it may be that the Com object is unloading.

To Check the ProjectWise com objects:

• Open Word.
• Select File àOptionsàAdd-ins

Look in the Add-ins Dialog for the ProjectWise Com Objects.

1. If the ProjectWise com objects are disabled continue to the next step.
2. If the ProjectWise com objects are enabled and Word is still opening to a blank file jump to the final section of this document.
3. If the ProjectWise com objects are missing, go to the first section on reinstallation.

There are several reasons why ProjectWise integration add-ins could be disabled; including:

• The Bentley add-in(s) are not trusted
• Disabled by Office as a precaution
• Disabled as a policy

If the add-in has been disabled by Office as a precaution you may need to re-enable the appropriate add-in. But before you do that, make sure that the Bentley add-ins are trusted.

Trust Relationships

Checking that Bentley is trusted:

• Open Word.
• Select File àOptionsà Trust Center
  • Select Trust Center Settings
  • Select Trusted Locations
  • Look for the following folders in the Trusted Location Dialog:
    • C:\Program Files\Bentley
    • C:\Program Files (x86)\Bentley
    • C:\Program Data\Bentley
    • C:\WorkingDir (This should be the root folder you use for the Work Dirs)

If the folders are not there then they need to be added. The paths listed may vary depending on your configuration.

Setting Bentley Folders as trusted:

• Select Add New Location
• Browse to: C:\Program Files\Bentley
• Check on the Subfolders of this location are also trusted
• And select OK
• Repeat this for:
  • C:\Program Files (x86)\Bentley
  • C:\Program Data\Bentley
  • C:\WorkingDir (This should be the root folder you use for the Work Dirs)
  • Exit the Trust Center and open a file.

If Word stops on the blank file again check if the ProjectWise com objects are disabled. If they are then manually re-enable the com objects.

Disabled Com Objects

Manually enabling the com objects.

• Open Word.
• Select File àOptionsà Add-Ins page
  • Select ‘Go’ next to Manage COM Add-ins
  • Select the check box next to “ProjectWise iDesktop Integration” to enable it
  • Exit the trust center.
  • Close and reopen Word

If this selection doesn’t “stick” the next thing to try is to disable the Resiliency registry key.

NOTE: It is highly recommended to use this method as a last resort since removing the disabling of registry keys can have adverse effects on application stability and security.

Please check with your system administrator or IT department for proper direction before changing any registry keys.

Removing the disabling of the com objects in the registry.

• Use Regedit and find the affected Office product add-in:
  Key: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Resiliency\DisabledItem
  • Your computer may show several office versions. You are looking for the version that corresponds with the Office you are running. 12.0 in the above example.
  • Right click on Disabled items
  • Select Export to back up the key to a safe location.
  • Then delete the keys below disabled items.
  • Exit regedit and Open a file with Word.

The file should now open directly in Office. If you are still getting the blank first page and you are using ProjectWise Explorer V8i - 8.11.11.xx open a Service Request.

If you are using ProjectWise Explorer CE – 10.00.0x-xx the CURVER registry key may need to be edited.

Incorrect Version Reg Keys

Deleting legacy registry key

• Use Regedit and find the affected Office product add-in:
  HKEY.CLASSES.ROOT.\Word.Document.PW
  • Right click on Word.Document.PW
  • Select Export to back up the key to a safe location.
  • Then delete the curver keys below Word.Document.PW.
  • Exit regedit and Open a file with Word.
  • Repeat as necessary for additional products:
    • HKEY.CLASSES.ROOT.\Excel.Sheet.PW
    • HKEY.CLASSES.ROOT.\MsProject.Project.PW

If this doesn’t resolve the issue open a Service Request

Integration - Office:

• Adding ProjectWise Path and Folder to Name to Office File Footer
• ProjectWise V8i (SELECTSeries 4) Integration Module for Microsoft Office 2013
• Unable to Open Two Word Documents at a Time
• Unable to Save to Disk When Doing a Save as When Integrated With ProjectWise
• Trouble-Shooting Office Integration

Background

Steps to Accomplish

 

 1.     Open ProjectWise Explorer

2.      Select a few files | right click and Select Modify

3.      Click on the arrow next to the lock and select Document Name

a.      This will place a check in the box next to the Name field as well as populate the name field with “${DocNm}”

4.      You can add your prefix or suffix in front of $ or at the end of m}

5.      Click apply to see your changes

6.      For example say I have a few files named test1, test2, etc …

7.      If I populate my Name field with Front${DocNm}Back my result will be Fronttest1Back, Fronttest2Back, etc …

 

See Also

XXXXXXX(Add links as needed for other relevant Be Communities content.)XXXXXXX

Background

Steps to Accomplish

Error or Warning Message

You have not been added as a team member to this project. Please contact the project manager.

Explanation

After being added as a participant in the PWDM settings for a project, if a user does not have access via the newly implemented Role Based Access Crontrol, they will recieve this error.

A solution will be available soon that will automatically propegate PWDM users into the project members list, but see below for how to allow users access to project. 

How to Avoid

Option 1: Use direct Deliverables Management link from notification to navigate to Deliverables Management enabled project.

Option 2: Use Deliverables Management Projects list https://connect-btsportal.bentley.com/ to find Deliverables Management enabled project.

Option 3: Contact your company administrator, who has a Project Creation role to add Deliverables Management users into project members list.

See Also

https://www.bentley.com/en/products/product-line/project-delivery-software/projectwise-project-performance-dashboards

 First, determine the area of your problem, its likely one of the following three:

Login issues 

Each organization has their own admins that can manage users, see here for more information: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/25124.user-management

CONNECT Project creation or permissions

for these issues, please reference the wikis and forums on the Cloud Services communities page: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/

PWDM specific, including integration with PW Explorer, PWDM permissions, sending/receiving packages, ...

Be sure to first check out all the material found on this wiki, there are a lot of resources including links to training videos and tech talks that might answer your question.  Otherwise, follow one of these steps:

• If the issue is urgent call the support number, which can be found by following these steps:

https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30277.support-contact-information

•  You can post a question in the forum here:

https://communities.bentley.com/products/projectwise/content_management/f/342986#pi20290=1

• File a Service Request online